Return & Refund Policy

At Sunglass Lover, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Return Window

  • You may request a return or replacement within 7 days of delivery.

  • Requests made after this period will not be accepted.

2. Eligibility for Returns

To qualify for a return or replacement:

  • The item must be unused, unworn, and in original condition.

  • The product must be returned in its original packaging with all tags intact.

  • Items showing signs of wear, damage, or missing parts not due to our error will not be eligible.

3. Return Shipping Costs

  • Defective/Damaged/Wrong Item Sent: We will cover the return shipping cost.

  • Other Reasons (e.g., change of mind, wrong size, dislike of product): The customer will bear the return shipping cost.

4. How to Initiate a Return – Step by Step

Step 1: Contact Us for Authorization

Step 2: Receive Instructions

  • Our support team will review your request.

  • If eligible, you’ll receive a Return Authorization (RA) number and instructions.
    ⚠️ Do not ship any product without an RA number – it will not be accepted.

Step 3: Ship the Product
Return Address:
Sunglass Lover
Shop 23/A, Bhumi Acropolis,
HDIL Layout 2, Chikhal Dongri Road,
Virar West, Maharashtra – 401303, India.

5. Refund Process

  • Inspection: Once we receive your return, our team will check if it meets eligibility conditions.

  • Notification: We’ll notify you via email/WhatsApp whether your refund is approved or rejected.

  • Approval: If approved, refunds will be processed within 5–10 business days to your original payment method.

  • Rejection: If rejected, we’ll explain the reason and share possible next steps (e.g., reshipment at customer’s cost).

6. Need Help?

Our support team is here to guide you through the return process.

📧 Email: support@sunglasslover.in
📱 WhatsApp: +91 8433539800
🕒 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST